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How long will it take to process my claim?Why is my network password required?Will I receive the same mobile phone?Will I receive a new phone?What is an advanced premium?What is your refund policy?What is a SimShield account?What is an excess fee?Are there any additional fees?How long will it take to repair my phone?Am I covered outside of the UK?What is a crime reference number?What should I do to make a claim?How do I get all my money back?Do you cover Loss?

What is a SimShield account?

A SimShield account provides you with a personal, secure storage area for all the numbers held in your mobile phone. You can store your numbers directly from your mobile by texting them to your account. Once stored you can access them from any PC connected to the Internet using your personal username and password. If for any reason you replace your mobile you can text all your numbers to your new handset in minutes. And for added convenience you can use your SimShield account to enter new numbers into your mobile - no more trying to fiddle with the tiny keypad!