How long will it take to process my claim?Why is my network password required?Will I receive the same mobile phone?Will I receive a new phone?What is an advanced premium?What is your refund policy?What is a SimShield account?What is an excess fee?Are there any additional fees?How long will it take to repair my phone?Am I covered outside of the UK?What is a crime reference number?What should I do to make a claim?How do I get all my money back?Do you cover Loss?
What is your refund policy?
When you make a claim you are required to pay an excess fee and in some cases your advanced premiums. If for some reason your claim is not approved your money will be refunded within 14 days.