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How long will it take to process my claim?Why is my network password required?Will I receive the same mobile phone?Will I receive a new phone?What is an advanced premium?What is your refund policy?What is a SimShield account?What is an excess fee?Are there any additional fees?How long will it take to repair my phone?Am I covered outside of the UK?What is a crime reference number?What should I do to make a claim?How do I get all my money back?Do you cover Loss?

What is an advanced premium?

If you submit a claim within the first 5 months of your insurance policy we ask that you pay your remaining premiums. I.e. if you claim in the forth month of your policy then we ask that you pay for the remaining six months of insurance (as three of those months are free) this is of course in addition to your excess fee.