How long will it take to process my claim?Why is my network password required?Will I receive the same mobile phone?Will I receive a new phone?What is an advanced premium?What is your refund policy?What is a SimShield account?What is an excess fee?Are there any additional fees?How long will it take to repair my phone?Am I covered outside of the UK?What is a crime reference number?What should I do to make a claim?How do I get all my money back?Do you cover Loss?
Why is my network password required?
In the event that you file for a claim due to theft, Foneshield may need to access to your network account. In order for us to access your network account, networks require the password to release details.